Seamless transition to ServiceNow ITAM

How a Dutch insurance group transitioned to ServiceNow ITAM

A leading pension and life insurance provider centralized IT asset management by moving from FlexNet Manager Suite to ServiceNow ITAM. Noventiq handled the migration, system integration, and team training, delivering a fully operational platform that streamlines lifecycle management, reduces manual effort, and removes infrastructure overhead.

Customer Review

“We look back with great satisfaction on the successful implementation of ServiceNow Asset Management in collaboration with Noventiq. The project was characterized by a pragmatic approach, excellent cooperation, and the involvement of skilled professionals who demonstrated both technical and functional expertise.
A key improvement compared to our previous implementation was the clear separation between the technical platform setup and the functional configuration. This structured approach enabled us to build a solid technical foundation while ensuring the functional setup aligned closely with our operational needs.
As a result, we are now fully equipped to manage the platform both technically and functionally. Additionally, Life Cycle Management (LCM) is now automatically aligned with the regular ServiceNow upgrades, significantly reducing manual effort and ensuring continuity. We consider this a highly successful project, made possible by the knowledge, dedication, and professionalism of the Noventiq team. Their expertise and solution-oriented mindset played a crucial role in achieving this outcome.”

IT Manager - Insurance company

Customer

A Dutch insurance company specializing in life and pension services, with approximately 1,250 employees.

Challenge

Migrating from a mature FNMS setup to a new SAM platform within ServiceNow.

Integrating multiple key platforms (SCCM, M365, IBM, etc.)
Maintaining data integrity and historical continuity
Aligning lifecycle management with ServiceNow upgrades
Enabling internal team ownership
Risk of operational disruption during transition period

Solution

Comprehensive migration strategy with integrated platform approach and team enablement.

Implemented SAM module within the current ServiceNow environment
Developed integrations for SCCM, Adobe, M365, IBM, RV Tools, SSO
Migrated FNMS inventory and entitlement data
Delivered in-depth SAM team training

Results

Achieved a fully operational ITAM platform, and long-term SAM autonomy.

Complete ServiceNow SAM Pro deployment within existing platform infrastructure
Seamless integration of all key data sources
Historical SAM data fully migrated and integrated with maintained data integrity
Automated Life Cycle Management aligned with regular ServiceNow upgrades
Internal SAM team thoroughly trained and capable of independent platform management

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