Customer story: Panasonic

Panasonic Migration to AWS Cloud Enhances Customer Experience

Panasonic is a popular global brand that provides a wide range of solutions for spaces from home and offices to stores and other large commercial facilities. The company based in Japan specialises in appliances for multiple uses including life solutions in terms of electrical construction and housing materials, IoT connected solutions for B2B, innovative devices and appliances for the auto industry and a variety of products and services for the industrial sector. The company with a motto of “A Better Life, A Better World,” is constantly innovating and creating breakthrough technology and is a leader in R&D for Technology and Design. 

Panasonic with nearly 300,000 employees, and a group of 582 businesses believes in changing the lives of people around the world through advanced technology and sustainable solutions. As a world-renowned brand, the company must persistently leverage new and upcoming technology as well as industry practices to retain the competitive edge. As their offerings face both B2B and B2C sectors, they are required to ensure the following:

  • Security as a trusted brand in both B2B and B2C
  • Optimized performance for superior quality and experience
  • High availability and scalability to keep pace with growth
  • Meet customer expectations with new features and changes
  • Be prepared for further global expansion

At the point we and AWS engaged with Panasonic, they were looking for an ideal cloud solution that would help their IT infrastructure and applications meet these needs. They were extremely particular about finding the right tech partner to achieve their objectives and the complex nature of their requirement compelled them to insist on a proof of concept. They were sceptical about change and were unsure how their concerns would be addressed. While multiple groups within Panasonic had different tech requirements that we sifted through and identified apps that were cloud ready, the Mobility group’s challenges would positively benefit from an Amazon Web Services (AWS) solution. AWS clearly defined the advantages their solutions could bring for Panasonic offering a persuasive case for consideration.

They had an Artificial Intelligence (AI) aggregated platform and a built-in app for Panasonic mobile phones that offers recommendations based on user behaviour. To establish that we have had the capabilities they needed, a Pilot was executed that migrated a couple of sensitive applications to the cloud. The objective of the Pilot was to conduct a Cloud Migration Readiness (MRA) for more than 20 Panasonic applications; test migration of two applications and create a road map for migration with suggestions on prioritisation and categorisation of applications for cloud migration. 

Job to be done

Panasonic Challenges

  • Limited scalability & availability
  • Need for better performance to achieve superior service
  • Ability to add new features and changes easily was missing
  • Wanted to ensure security to customers as a trusted brand

The solution

  • High availability & scalability through automation, DevOps & containerization
  • Replatforming & restructuring of apps on AWS to enhance performance
  • AWS migration for easily adding new features
  • Managed services for improved monitoring, management and security

The results

  • Acceleration in performance of migrated apps leading to superior customer experience
  • Infrastructure complexity was considerably made simpler
  • Advanced security and compliance and superior quality and delivery through managed services
  • Increased detection and remediation of potential security breaches
  • Umbrella’s solutions coupled with AWS features shifted Panasonic from a reactive stance on security to continuous compliance
  • High availability and zero downtime
  • While the Umbrella-AWS design promises high availability, automation further ensures that there is very little downtime in the event of a failure thereby facilitating maximum uptime
  • Ability to innovate faster, introduce new features and go to market faster accelerating growth
  • DevOps and containerization for more agility, scalability and ease of management

We were able to effectively work with Panasonic to overcome their reluctance and challenges through a comprehensive testing and Pilot approach and help them gain cost and resource saving benefits for multiple services including core apps like IoT that influenced productivity in internal, customer facing and B2B processes.

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Softline Group NE is now Noventiq NE

Since 1st of March 2024, Softline Group Northern Europe is renamed to Noventiq Northern Europe